Frequently Asked Questions

Got a Question about Dairy & Gluten Free Custom Cakes?

Where are you located?

We are located in St.Albans Hertfordshire.

How can I get a quote on an order?

Great question! To ensure an accurate quote there is a bit of information we will need from you. Please fill out this form and we will get back to you as soon as possible.

How long in advance should I place my order

Booking at least one month in advance is highly recommended. Ideally Wedding Cakes/3D Sculptured Cakes should be booked in as early as possible.

Do you require payment when I place an order?

Yes. Once a design and price have been finalised we require a non-refundable 50% deposit . Once the deposit has been made, your order is secure.

Do you deliver?

Delivery is subject to availability. For local deliveries (within 5 miles of AL2 3EQ) there is a charge of £5.50. For delivery outside this area we charge 75p per mile for the round trip from AL2 3EQ. Please see our terms & conditions for full delivery information.

Can I collect my order from you?

Yes. You will be advised on the correct transportation method for your cake. Once the cake has left our premises, it is the sole responsibility of the customer.

I have an image of the design I want. Can I send you that image and you replicate it?

At Tumble Tiers we do not copy others work, however, you may send us a photo to use as inspiration.

How do I store my cake?

The majority of our cakes are covered in fondant and therefore do not require refrigeration. If not being delivered to the final venue cakes should be kept in a cool place, out of direct sunlight.

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